Office of Quality and Safety

Richard E. Crowell

Vice Chair, Quality and Safety
Department of Internal Medicine

Richard Crowell, MD

Office of Quality and Safety
Department of Internal Medicine
MSC 10 5550
1 University of New Mexico
Albuquerque, NM 87131-0001
Phone: (505) 272-3311

About the Office of Quality and Safety

Mission/Overview

The mission of the Office of Quality, and Safety is to establish the UNM Department of Internal Medicine as a national leader in academic medicine for providing proficient, evidence-based care to our patients at the highest levels of quality and safety.

Delivery of healthcare at the highest quality and value is a core mission and primary strategic goal of our Department of Internal Medicine and the UNM Health System. Quality efforts and initiatives are paramount in the Department of Internal Medicine; quality is pervasive through our divisional structure, through our resident/fellow/faculty educational efforts, and through clinical efforts at many inpatient and outpatient locations.

Richard E. Crowell

Vice Chair, Quality and Safety
Department of Internal Medicine

Richard Crowell, MD

Office of Quality and Safety
Department of Internal Medicine
MSC 10 5550
1 University of New Mexico
Albuquerque, NM 87131-0001
Phone: (505) 272-3311

Quality Links:

Why Not The Best was created by and is maintained by The Commonwealth Fund, a private foundation working toward a high performance health system. It is a free resource for health care professionals interested in tracking performance on various measures of health care quality. It enables organizations to compare their performance against that of peer organizations, against a range of benchmarks, and over time. Case studies and improvement tools spotlight successful improvement strategies of the nation’s top performers. A regional map shows performance at the county, HRR, state, and national levels.

Clinical Programs
Institute for Health Care Delivery Research
Invention Management Office
Healthcare Transformation Lab
Medical Informatics
Research management Research News

 Safety Links:

To help you with your improvement efforts, the Knowledge Center offers tools, change ideas, measures to guide improvement, IHI white papers, audio and video, improvement stories, and more.

Getting Started: How to Improve: Learn about the Model for Improvement, forming the improvement team, setting aims, establishing measures, and selecting and testing changes.

Measures: Measurement is a critical part of testing and implementing changes; measures tell a team whether the changes they are making actually lead to improvement.

Changes for Improvement: While all changes do not lead to improvement, all improvement requires change. The ability to develop, test, and implement changes is essential for any individual, group, or organization that wants to continuously improve.

Improvement Stories: To accelerate our collective learning, and in the spirit of "all teach, all learn," the stories and improvement reports shared on IHI.org describe the improvement journeys and experiences of individuals, teams, and organizations.

Tools: Many organizations have developed tools in the course of their improvement efforts — for example, successful protocols, order sets and forms, instructions and guidelines for implementing key changes — and are making them available on IHI.org for others to use or adapt in their own organizations.

IHI White Papers: IHI's Innovation Series white papers are designed to share with readers the problems IHI is working to address; the ideas, changes, and methods we are developing and testing to help organizations make breakthrough improvements; and early results where they exist. 

Richard E. Crowell

Vice Chair, Quality and Safety
Department of Internal Medicine

Richard Crowell, MD

Office of Quality and Safety
Department of Internal Medicine
MSC 10 5550
1 University of New Mexico
Albuquerque, NM 87131-0001
Phone: (505) 272-3311

Contact the Office of Quality and Safety

Diane Dodendorf

Diane M. Dodendorf, PhD

Clinical Quality Manager
Phone: (505) 272-5813
DMDodendorf@unmmg.org

We are building/maintaining an infrastructure using our divisional structure for faculty to achieve their quality goals with quality consults, support for data and measurement methodologies, and provision of quality tools. Our educational efforts are directed towards faculty and trainees being leaders in providing optimal health outcomes with optimal safety and efficiency. Various inpatient and outpatient locations are actively engaged in quality projects; we support these efforts with personnel and resources. Additionally we have strong collaborative relationships with various quality entities throughout the UNM Health System: Clinical Practice Excellence, UNM Health System Quality and Safety Team, Lobo Quality Improvement Program, Quality Outcomes at UNM Hospital, CTSC, UNM Hospital Epidemiology and Infection Control, Patient Safety Team at UNM Hospital, Risk Management, and UHC’s PSI Network.

Keith Davis

Keith Davis, MD

Chief Quality Resident
KWDavis@salud.unm.edu







Dana Fotieo

Dana Fotieo, MD

Patient Safety Officer
Medical Director, Credentialing
DFotieo@salud.unm.edu

The Department of Internal Medicine is an organization leader in supporting a culture of patient safety in the UNM Health Sciences Center. The department is committed to providing excellent, safe, and evidence-based medical care. The department participates in a number of patient safety initiatives toward this end, including a peer review process. Key safety committees explore potential safety issues, identify problem areas, and create an environment of internal transparency. In addition, the department reviews data submitted via the Patient Safety Intelligence (PSI) system. This system is a real-time, web-based reporting tool that allow the user to report adverse events, near misses, and unsafe conditions that involve patients, staff, or visitors. The department utilizes this tool to increase awareness of safety issues, pursue effective solutions, and advance learning through the sharing of innovative strategies and issues of concern.

Dr. Worsham

Anthony Worsham, MD

Associate Vice Chair, Quality 
AWorsham@salud.unm.edu